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eMaintech brings an essential IT service to the desktop, delivering vastly enhanced performance and attracting new clients. |
Maintech Corporation, a highly regarded computer service and support firm catering to financial enterprises, anticipated customer requirements to provide new Internet access to their services by launching a browser-based call management system. Even as call volume is rising, response times are improving. This added value is helping to win and secure accounts in an increasingly competitive landscape.
Notables:
- Improved sales competitiveness
- Added value to customers through rapid direct access
- Reduced help-desk overhead
Services:
Overview: An IT services firm provides clients with a browser-based alternative to iniating service requests. Efficiency, speed, reduced overhead, and greater reliability are all positive gains; as business continues to grow with satisfied customers.
Organization: Maintech “owns reliability,” having delivered world-class IT service solutions to major companies for more than 30 years. Their focus on “service only” drives continual innovation and online solutions to compete alongside corporate giants, while exceeding expectations of the most demanding users. From the early days in mainframe technology, to the current application in the most sophisticated server-farm and network environments, Maintech has been a market leader in delivering custom-tailored IT service.
Challenge: To bring a mission-critical function online and maintain the same high standard of reliability and service that defines the Maintech brand.
Solution: Publishing Resources delivered eMaintech, a sophisticated, easy access, desktop-reporting program, as a more convenient alternative to reliance on the telephone call-center. Specific service can be scheduled for software or hardware problems; and comprehensive records of previous calls are tracked and made available in detailed management reporting. The simple interface design makes it easy to use and customize.
eMaintech interface »View |
Result: eMaintech’s online support provides reliability and control that extends across their national desktop/server network, call centers, and their comprehensive NOC (Network Operations Centers) services.
The ability to provide online assistance contributes to Maintech’s stringent performance metrics. Online service is a powerful component of Maintech’s commitment to reliability. It comes with a financial performance commitment that builds business with existing customers and opens the market to new clients.
Maintech’s 30-plus-year history of reliability and response strategies contribute to their marketing as a single-source IT services vendor.